Privacy Policy

Adsthrive IT Solutions Inc, with its registered office at #35, Church Street, MG Road, Bangalore, 560001, India (hereinafter referred to as “Adsthrive”/ “We”/ “Us”/ “Our”), on behalf of itself and its affiliates/group companies, offers conversational software-as-a-service solutions enabling customers to manage and automate their business communications across various messaging platforms under the name “Connectby.io” (hereinafter referred to as “Service”). Connectby.io services are accessible via both a Web browser (“Website”) and as a mobile application (“App”).

This Privacy Policy (hereinafter referred to as “Policy”), assists users accessing the Website/App (“User”/ “You”/ “Your”) and the Service therein, in comprehending the nature of the information collected, the rationale behind the collection of said information; the methodologies employed in the utilization of the information; the designated recipients of such information; and the measures instituted for the protection of the information. We are staunchly committed to the safeguarding and judicious use of Your information and advocate for Your thorough perusal of this Policy prior to accessing our Website/App, utilizing our Services, or establishing an Account on the Website/App. If You are disinclined to assent to this Policy, please abstain from accessing Our Website/App, using Our Services, or creating an Account therein.

In instances where We ascertain the procurement of Personal Information (defined below) from a User below the age of 18, which was not furnished under the supervision and consent of the minor’s legal guardians, We will promptly expunge such data. Should You suspect that We have inadvertently collected Personal Information from an individual under the age of 18, please contact us at legal@connectby.io.

This Policy is promulgated in alignment with the stipulations of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, and the Information Technology (Intermediaries Guidelines And Digital Media Ethics Code) Rules, 2021, under the Information Technology Act, 2000, alongside other pertinent legislations mandating the publication of privacy notices for the collection, utilization, storage, disclosure, and transfer of sensitive personal data or information.

Undefined capitalized terms herein shall bear the meanings ascribed to them in Our Terms of Use.

INFORMATION COLLECTED BY US

Upon Your access to our Website/App, opting to avail of a demo of the Product, or signing up on the Website/App for a free trial of the Product offered through the Website/App, We shall accrue specific information from You, detailed as follows:

Personal Information:

This encompasses any Information correlating to You as a natural person, which, either directly or indirectly, in conjunction with other accessible information, is capable of identifying You. This includes, but is not limited to:

• Your name
• Phone number associated with WhatsApp
• Company name and address
• Your designation
• Web address of Your company
• Social media login credentials

Other identifiers and any further sensitive/personal information as outlined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011, as amended periodically, and other prevailing data privacy laws.

Usage Information:

Pertains to non-Personal Information, encompassing data collected in relation to Your usage of the Website/App or information requisite for the proper functioning and development of the Website/App, including, without limitation:

Your usage patterns, search history within the Website/App, Device keyboard settings, Preferences such as time zone, language, screen resolution, URLs or advertisements leading You to the Website/App, Device and Website/App access data like IP address, operating system, browser type, etc.

We seek this personal information either to (a) validate and process your request for the usage of the Solution; or (b) assist the Company and/or any of its affiliates to handle and fulfill your orders and/or transactions, if any, or (c) to communicate details of any allied products and/or services and/or transaction to any third party; or (d) improve the quality of the Solution; or (e) assist you in determining the services/products best suited for your needs; or (f) facilitate our internal business operations, including the fulfilment of any legal and regulatory requirements; or (g) provide you with recommendation about services/products you may be interested in, based on your participation in the Solution; or (h) provide you with marketing communications and advertising that we believe may be of interest of you; or (i) resolve disputes or troubleshooting problems; or (j) detect and protect us against any error, fraud and other criminal activity; or (h) enforce our terms and conditions; or (i) as otherwise described to you at the time of collection.

Data Shering:

We may disclose your personal information to our affiliates when necessary (a) to provide the services on our behalf or on your behalf in relation to the Solution; or (b) to improve our services; or (c) to provide search results and links (including paid listings and links); or (d) to provide efficient customer service. Please note that our entities and affiliates may market to you as a result of such sharing. If you wish to opt-out of any such sharing, do email us on hello@connectby.io. We may share your information with external organizations or individuals if we believe that such access, usage, preservation or disclosure of the personal information is reasonably necessary to:

• meet any applicable law, regulation, legal process or enforceable governmental request;
• detect, prevent or otherwise address fraud, security or technical issues;
• protect against any harm to rights, property or safety of our customers or the public, as required or permitted by applicable laws in India.

Behavioral Information:

Comprises information connected to Your activities on the Website/App across devices, based on Your email or social media log-in details, including services searched for, opt-ins, and communication preferences.

Location Data:

Information about Your location when accessing and/or using the Website/App, subject to Your consent. With Your permission, We may collect GPS data and mobile device location information. You may opt-out of sharing precise location data via Your device's settings.

Contact List and Files:

We permit the upload of your existing contact list for initiating conversations via our Website/App. We also collect information related to your device's rich media files for sharing with your customers through our Website/App.

Cookies:

Employed by Us, our service providers, and business partners, cookies and similar technologies (e.g., web beacons, flash cookies, etc.) are used to automatically collect information, analyze web page interactions, and enhance the Website/App experience.

Device Information:

We accrue data about devices with web connections accessing our Website/App and Services, integrating this with the devices You use. This includes information on operating system, hardware, software versions, device activities, unique identifiers, Bluetooth signals, and other related data.

Third-Party Information:

We may obtain information about You from third-party services, such as advertising partners, data providers, and analytics providers, including information from your third-party social media networks if You choose to link or sign up using a third-party social network or login service (e.g., Facebook, Twitter, Instagram, or Google).

Use of Your Google User Data:

The Connectby.io App's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including the Limited Use requirements. The Connectby.io App will not use this Google data for serving advertisements.

USAGE OF YOUR INFORMATION

We utilize Your information to enhance, support, and administer the Website/App, facilitate its functionalities, and fulfill and enforce Our Terms of Use. This includes, but is not limited to:

• Structuring Services for users through the Website/App,
• Fulfilling requests for services and Website/App functionality,
• Communication with You, including notifications of service changes, Quality assurance
• Service improvement and development,
• Customizing the Service and advertising experience,
• Maintaining security and detecting abuse, fraud, and illegal activities,
• Supporting the social functions of the Website/App,
• Promotional materials from Us or our affiliates and trusted third parties.

Your Personal Information will not be sold or rented to anyone. However, it may be shared with Our affiliates and business partners, subject to Your consent where legally required.

SHARING YOUR INFORMATION

We may share Your information:

Publicly, based on Your settings or consent, For legal reasons, in response to legal processes or to protect Our rights, In business transfers like mergers or asset sales, With service providers and business partners for operational purposes. We assure that shared information will be used in accordance with this Policy and applicable laws.

YOUR RIGHTS

You have rights regarding the access, correction, deletion, and portability of Your Personal Information. We will verify Your identity before acting on such requests. You also have the right to withdraw consent where processing is based on consent.

SECURITY

We employ accepted standards to protect Personal Information but cannot guarantee absolute security. Our measures include firewalls, encryption, and access controls.

STORAGE AND TRANSFER OF INFORMATION

Your information may be stored and processed in India or other countries. By using the Website/App, You consent to this transfer and storage. We aim to limit information processing and retain Your Personal Information as necessary.

LINK TO THIRD-PARTY WEBSITES

Our Website/App may contain links to Third Party Sites with different privacy practices. We are not responsible for their privacy policies.

INTIMATION BY YOU REGARDING CHANGE IN PERSONAL INFORMATION

You should promptly update any changes to Your Personal Information. We retain information as needed to provide Services and comply with legal obligations.

EMAIL NOTIFICATIONS AND OPT-OUT

You may opt out of receiving email communications from Us by following the “unsubscribe” instructions.

CHANGES TO POLICY

We may update this Policy and will notify You of such changes.

CONTACT US

For any queries or concerns regarding this Policy or Your Personal Information, please contact us at legal@connectby.io.

This comprehensive revision of the Privacy Policy for Connectby.io, operated by Adsthrive IT Solutions Inc, includes the necessary updates and enhancements to align with legal standards and user expectations.